Yes, your vehicle is insured. It is our job to make sure that is so. We automatically and instantly email you an Order Confirmation explaining the whole process upon entering your order either online or with one of our representatives.
Once your vehicle is Assigned, it usually gets picked up within a day or two (sometimes the same day) of the assignment. That information also gets automatically emailed to you. Then our driver calls your pickup contact.
When the driver picks up your vehicle for shipping, he will do a detailed examination on the Bill of Lading and Vehicle Inspection Report. You will both sign that form and you should receive a copy.
The driver will call again from the road, this time your destination contact, as he gets closer so as to schedule an approximate time for delivery. The Bill of Lading and Vehicle Inspection Report will be there upon delivery so that your contact can re-inspect the car. Your vehicle will be likely dirty from the road, but otherwise should still be in the same condition that it left.
The auto transport driver will take every precaution to deliver your vehicle without incident. However, if damage should occur, you must report it upon delivery and note it on the Bill of Lading and Vehicle Inspection Report. Regardless, you need to pay the carrier the balance owed for the shipment for services rendered because nobody can determine fault at the time of delivery. It is important that you and the transport driver sign the inspection papers, or at least you. Claims cannot be processed by the driver’s insurance company if the damage is not noted at the time of delivery. We recommend taking digital photos of your vehicle before and after shipment to support any claim of damages. Please know that damages are statistically very rare, which is why new car manufacturers also ship that way.